We want to ensure that you understand the data (including Personal Information) we collect when you use our Services and/or access our Site. This includes why we collect such data, how we collect, use, and store it, who it may be shared with, and how you can exercise your rights to access, verify, rectify, or delete your information. Additionally, we explain what data we never collect under any circumstances.

Furthermore, this Privacy Policy highlights the security measures we implement to protect your data and provides information about whom you can contact with any questions or concerns about this Privacy Policy.

Our core principle is to collect only the data necessary to operate our Services efficiently. We design our systems (and continually improve them) so that we don’t retain sensitive information about our users. We cannot misuse or mishandle data we don’t possess, even if compelled to do so. We do not log your browsing history, traffic destinations, data content, or DNS queries while connected to our Services. Additionally, we never store connection logs, including your IP address, outgoing VPN IP address, connection timestamp, or session duration.

This Privacy Policy should be read in conjunction with the Vpn.live Terms of Service (the “Terms”). Together, they form a legally binding agreement between you and Vpn.live. Unless otherwise defined, capitalized terms in this Privacy Policy have the same meanings ascribed to them in the Terms.

Vpn.live’s primary mission is to protect your privacy. To achieve this, Vpn.live is headquartered in the British Virgin Islands (BVI) and operates under BVI jurisdiction, in compliance with BVI laws.

Table of Contents

• General Information
• Personal Data
• How We Safeguard and Protect Your Personal Data
• How We Protect Your Personal Data in Relation to Service Providers
• Keys Data
• Usage Statistics Data and App Diagnostic Data
• MediaStreamer Data
• Cookies and Third-Party Analytics
• Engagement with External Products
• Users in the European Union
• Your Privacy Rights
• Users in California
• Use by Children
• Changes to This Privacy Policy
• How to Contact Vpn.live

General Information

Vpn.live collects five (5) types of data depending on your usage of our Services, as described below. You can find detailed information on each in the dedicated sections that follow. If you are simply browsing our Site, refer to Section 7.

(i) Personal data submitted in connection with your Account (“Personal Data”)

Personal Data refers to any information that can uniquely identify an individual. We collect Personal Data to provide you with our Services, prevent fraudulent signups or account hijacking, and this may include your name, email address, and payment information provided during the creation or update of your Account.

(ii) Aggregated Apps and VPN connection summary statistics (“Usage Statistics Data”)

We collect a minimal amount of Usage Statistics Data to maintain high-quality customer support and service. This data does not include users’ browsing or internet activities. We do not collect or store data about VPN traffic destinations, DNS queries, or user IP addresses.

(iii) Data added to Vpn.live Keys (“Keys Data”) (for Vpn.live Keys users)

Keys Data refers to all information stored within Vpn.live Keys associated with your Account, including user logins, passwords, and other data you choose to store. This data is encrypted upon being added to Vpn.live Keys, and we cannot access or view it under any circumstances.

(iv) Anonymous App diagnostics, including crash reports (“App Diagnostic Data”) (optional)

App Diagnostic Data includes crash reports, usability diagnostics, and VPN connection diagnostics. This anonymized data cannot be traced back to individual users. You must opt-in to send App Diagnostic Data through your Apps' settings.

(v) IP addresses authorized for MediaStreamer Services (“MediaStreamer Data”) (for MediaStreamer users)

Our optional MediaStreamer service allows users to register IP addresses to authorize specific devices to use the service. This data is used exclusively to provide the MediaStreamer service.

Personal Data

Vpn.live collects Personal Data that you provide when creating or updating your Account. This may include your name, email address, and payment details, depending on your payment method. We use this data to provide the Services, communicate with you, and process payments.

Third-party payment processors (such as PayPal, BitPay, or Stripe) may collect additional data during payment processing. Please review their respective privacy policies for details. We also offer anonymous payment methods like Bitcoin to minimize the amount of Personal Data required.

Vpn.live uses your email address for the following purposes:

• To provide access to our Services, including password resets and verification emails.
• To send payment transaction-related emails.
• To send updates, notifications, and marketing communications (optional).
• To respond to your inquiries and provide customer support.

We do not sell or rent your Personal Data to third parties. We only collect and process your Personal Data as necessary for providing the Services, under legitimate interests, or as required by law.

How We Safeguard and Protect Your Personal Data

• Security Measures: Vpn.live employs robust physical, procedural, and technological security measures to prevent unauthorized access, misuse, or modification of your Personal Data. However, no security system can guarantee absolute protection.
• Data Centers: Our servers are located in highly secure data centers that comply with strict security standards. We do not log any traffic data or store Personal Data related to VPN usage. If any data center requires us to log such data, we would cease operations with that provider.
• Retention of Personal Data: We retain your Personal Data only as long as necessary to provide the Services or as required by law. You can request the deletion of your data at any time, though this may result in the loss of access to our Services.

How We Protect Your Personal Data in Relation to Service Providers

Agents, contractors, and third-party service providers ("Service Providers") may have access to limited data required to help process payments, provide the Services, or support our business. These Service Providers are bound by confidentiality agreements and legal obligations to protect your data.

Service Providers only have access to the data necessary to perform their services and never have access to VPN activity or connection data, as Vpn.live does not collect such data.

Keys Data

Keys Data, stored in Vpn.live Keys, is protected with zero-knowledge encryption. This means that only you have access to your Keys Data, and even Vpn.live cannot view or retrieve it. You can add, modify, or delete your Keys Data at any time through your Vpn.live Keys dashboard.

Usage Statistics Data and App Diagnostic Data

We collect minimal usage statistics and anonymized App Diagnostic Data to improve the quality of our Services. This data never includes sensitive information such as browsing history, traffic destinations, IP addresses, or DNS queries.

MediaStreamer Data

MediaStreamer is an optional service for devices that do not support VPNs (e.g., Apple TV). Users who register for MediaStreamer authorize specific IP addresses to use the service. This data is securely stored and used solely to identify authorized devices.

Cookies and Third-Party Analytics

We use cookies and third-party analytics services to enhance the user experience on our Site. These services may collect anonymized data for reports and statistics, but they do not have access to personally identifiable information.

Engagement with External Products

Our Site may link to external websites or products not controlled by Vpn.live. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before interacting with such services.

Users in the European Union

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the right to access, correct, delete, or restrict the processing of your Personal Data, as described in Section 11.

Your Privacy Rights

• The right to access, correct, or delete your Personal Data.
• The right to restrict or object to the processing of your data.
• The right to withdraw your consent at any time.
• The right to data portability.

Users in California

California residents have additional privacy rights under the California Consumer Privacy Act (CCPA). These include the right to know what data is collected, to request its deletion, and to opt out of the sale of their data (Vpn.live does not sell data).

Use by Children

Our Services are not intended for children under 18 years old, and we do not knowingly collect Personal Data from children.

Changes to This Privacy Policy

We may update this Privacy Policy as needed, and your continued use of the Services constitutes your acceptance of any changes.

How to Contact Vpn.live

If you have any questions about this Privacy Policy, please contact us at: [email protected]